Coaching, mentoring, and support for your people
The Challenge
We have found that lawyers often aren’t great at managing key client relationships in the right way. A way which delivers what your clients actually want while, at the same time, developing relationships that are deep, wide, fruitful, and profitable.
We can help. We can transform your client relationships.
Unlock Tangible Benefits for Your Law Firm
Our programme empowers your lawyers to create practical and usable key client plans. Each lawyer will have a plan for the client of their choice by the end of our session. This means that they can get going straight away with actual key client management plans.
Not only that, but we can provide ongoing support (just in case everyone doesn’t remember everything that is discussed in a session!)…
Supporting Your Lawyers
…this can be as simple as booking a 15 minute call with us to prepare for a client meeting.
We deliver this continuous support through mentoring. So, whether it’s a quick call or a more comprehensive mentoring and support programme, we’ve got you covered.
Why Choose Us?
Our team are experienced key client managers. We help firms to manage key relationships daily, so we know what it’s like, the challenges, the hacks, and we know what makes clients and lawyers tick.
Client-Centric Results
Your clients will notice a positive difference in how your team interacts and delivers. They will like the fact that your people are willing and empowered to collaborate with them to deliver added value, pricing models, resource, and expertise. We’ve received direct feedback from law firm clients confirming this impact. Clients really like this proactive approach.
Get Started Today
Contact us for an initial discussion and see how we can transform your client relationships.
Our Team
Diane Turner
With over 25 years of experience at Deloitte, Diane has honed her expertise in understanding the dynamics between leaders, their teams, and clients.
Diane uses her skills to help firms unlock value through strategic client listening and feedback programmes. Applying the results to meaningful and practical coaching and mentoring for teams and individuals.
Diane is known for her empathetic approach, credibility, and ability to drive positive change by transforming client insights into actionable strategies.
Darren Francis
Darren is a former lawyer who works with law firms – both in the UK and internationally – to lead projects including advising on key client management, revenue generation, and growth.
This includes design and delivery of client listening and relationship-based learning and mentoring programmes for lawyers; developing account management and relationship management strategies; and implementing change to delivery as a result of client feedback.